Business Design Centre Wins Again
Business Design Centre (BDC) is pleased to announce its second award of the year received at last week’s Conference Awards. The accolade for Best Mid-Sized Conference Venue rewards the small in-house team for its recent efforts in service to their growing and returning client base. With an increasing number of conferences over the last year the team have really had their work cut out in maintaining the pace of their continual improvement to both the conference organisers and the conference centre itself.
To scoop this award was truly rewarding for the team and the many staff and suppliers who work in house alongside them. The venue is home to AVC Live for audio-visual requirements, Onward Display for signage and creative elements, the Good Eating Company who cater fantastically for all events and alongside these are the support teams for cleaning and portering, electrics, stand-fitting and Internet service provisions.
Venue Sales Director, Max Bull comments, “We are delighted and proud to receive the award for best conference venue. It is always our goal to ensure that we exceed all of our customers and visitors expectations so to be recognised for this at a major industry event is fantastic and recognition for an outstanding team who work so hard to deliver.”
As well as the team members the award also recognised improvements made to the venue over the last 12 months. With major renovations to the registration desks both at the front of house and the Gallery Hall along with an extension to the existing cloakroom there, the look and feel of the space is both more modern and spacious. The main hall at the venue has also experienced a makeover with the replacement of the gable ends which was finished earlier this year, and upgrades to the venue wide tannoy system and hearing loops.
The judges quoted, “The Business Design Centre certainly listens to their clients and tries to adapt the venue to their needs and attracts impressive customer retention stats and customer service ratings. They really understand the importance of soliciting and acting upon customer feedback. Their concept seems to work as is shown in the retention rate as well as new client events.”
The win follows the Exhibition New Award’s Employer of the Year accolade collected in April this year, and nominations for the upcoming AEO Awards. The BDC is hoping to collect Venue and Venue Team of the Year at the AEO Excellence Awards held at Grosvenor House in July. Watch this space!
Posted by Kate.